The Promise, in One Paragraph
When Juniper Windows & Doors completes a job at your home, that work is covered for 365 days from the date of service. If something we installed doesn’t perform the way it should, call us. We’ll come back, no fee, no paperwork hunt, no argument. If a repair doesn’t hold the first time, we redo it. That’s the full promise – written here in plain English, not buried in asterisks.
What’s Covered
- Our workmanship, start to finish. If the installation itself causes a problem – a window that binds, a door that won’t seal, a frame that wasn’t set square – we own it and we fix it.
- Parts we supplied and installed. Any product from our shelf that we put in your home is covered for the full 365-day window alongside the labor that placed it there.
- The return visit, at no charge. You don’t pay a trip fee, a diagnostic fee, or anything else to have us come back and look.
- A full redo when a repair doesn’t hold. If we fix something and it fails again inside the 365 days, we come back and do it right – still no charge, no debate.
- Leaving the site clean. Every visit ends the same way the first one did: your home tidied, packaging gone, nothing left behind.
- Before-and-after photo documentation. Under The Relay Visibility Guarantee, every job is photographed before we start and after we finish, so there’s a clear record if a question ever comes up later.
What Isn’t Covered
We’ll always come look – that’s just who we are. But to be straight with you, a few things fall outside what the promise can cover:
- Storm damage, impact, or accidents after we left. If a branch puts a crack in the glass or a door gets hit by a vehicle, that’s a new project, not a warranty claim – though we’re happy to quote it.
- Work done by someone else after our visit. If another contractor adjusted, altered, or reinstalled something we completed, we can’t stand behind the result of that work.
- Products the customer supplied. We can only warrant materials we sourced and installed ourselves. If you brought a unit to the job, the manufacturer’s own documentation covers that piece.
- Normal wear on equipment we didn’t install. Hardware, weatherstripping, or mechanisms that were already in place before our visit age on their own schedule.
- Issues the customer chose not to address when we flagged them. Sometimes we spot a related problem and note it in writing. If you decided to hold off, we can’t be responsible for how that separate issue develops – but we’ll still come back and quote a fix when you’re ready.
- Cosmetic preferences that changed after sign-off. Color, style, and finish are confirmed in writing before any work starts. A change of heart after installation is a new conversation, not a covered call-back.
How to Use the Promise
Step 1: Call (682) 281-2168 or book online
A real person answers every call, any time of day or night – no voicemail maze, no callback queue. If you’d rather book through our site, that works too.
Step 2: Tell us the job and roughly when it was done
You don’t need a receipt, a job number, or a confirmation email. We keep every job on file, so just describe the work and give us an approximate date – we’ll find it.
Step 3: We schedule the return visit
Under The Relay Visibility Guarantee, you get a live arrival time you can actually track, not a four-hour window to block out your day. We confirm the time, we show up in it.
Step 4: We make it right
Our technician – background-checked, uniformed, and familiar with the product lines we carry – addresses the issue on the return visit. If it takes a second trip, that’s covered too, no form required.
Timing
The 365-day window opens on the date your job was completed and closes exactly one year later. If you reach out just after that date, we’re not going to slam a door in your face – we’ll still come look, and we’ll be reasonable about something that clearly traces back to the original installation. Each Juniper location is independently owned and operated, but every one honors this promise. The Relay Visibility Guarantee travels with the work, not just with the invoice.
Questions About the Promise
If anything on this page isn’t clear, or if you want to start a callback right now, call (682) 281-2168. A live person picks up every time – day or night. There’s no form to file and nothing to prove. Just tell us about the job, and we’ll take it from there.
Written by Sean Mackey, Owner & Installer at Juniper Windows & Doors, serving homeowners nationwide since 2001.