Frequently Asked Questions
We answer the phone 24/7, and we answer questions even more often. Below are the ones Los Angeles homeowners ask us most, grouped so you can find yours fast. If you don’t see it here, call (682) 281-2168 and a live person will pick up.
Pricing & Estimates
How much do windows and doors cost in Los Angeles?
Most window replacement projects in Los Angeles land between $650 and $1,600 per window installed, and door replacement typically runs $1,200 to $4,500 depending on the door and the framing work behind it. Impact-rated units sit at the higher end because the glass assembly itself costs more. Those ranges reflect LA market pricing, not national averages: permits, hillside access, and stucco repair all push numbers in ways they don’t in Phoenix or Dallas. Give us your address and we’ll give you a written number for your actual house, not a ballpark.
Do you offer free estimates?
Yes, estimates are free and there’s no obligation to book. What makes ours different is that you get a written price, not a verbal range that grows legs later. We measure, we look at the framing, we account for stucco and trim, and then the number is locked before anything starts. You’ll never get an estimate that morphs into a surprise invoice.
What’s a typical cost breakdown for a window replacement in Los Angeles?
Here’s how the line items usually shake out on a Los Angeles window job:
- Standard vinyl or aluminum window, installed: $650 – $1,100 per unit
- Impact-rated window (PGT, CGI, ES Windows): $900 – $1,600 per unit
- Wood or fiberglass frame upgrade: add $200 – $500 per unit
- Stucco repair and flashing around the opening: $150 – $400 per opening
- City of Los Angeles permit and inspection fees: varies by scope, quoted in writing
- Door replacement, standard entry: $1,200 – $2,800 installed
- Impact-rated entry door (Therma-Tru): $2,500 – $4,500 installed
Prices vary with access, height, and whether the existing frame is plumb. None of that is guesswork for us: we measure on site and hand you the locked figure.
Is it cheaper to repair a window or replace it?
Repair is cheaper when the problem is isolated: a failed sash lock, a worn weatherstrip, a single fogged glass unit. Replacement makes more sense when the frame itself is rotted, when you’re chasing energy bills across a whole wall of windows, or when the unit is single-pane aluminum from before the 1990s. Los Angeles homes in older neighborhoods like Highland Park and Echo Park still have a lot of that original aluminum, and once three or four units in a row fail, replacing them as a set costs less per window than fixing them one at a time. We’ll tell you which side of that line you’re on before you commit.
Do you charge for a second visit if a repair fails?
No. If a repair fails, our second visit is free, with no charge and no argument. That’s part of how we operate, and it applies on top of the 365-Day Done Right Promise: if the work isn’t right, we make it right for a full year after installation, parts and labor, covered in writing.
What payment methods do you accept?
We accept major credit and debit cards, ACH bank transfer, and check. You’ll get a digital invoice you can pay from a link, so there’s no chasing paperwork or writing a check at the curb while the crew waits. Financing options are available on larger projects; ask when you book and we’ll walk you through what fits.
Service & Scheduling
How fast can you respond?
For standard bookings, most Los Angeles jobs are scheduled within a few days, and we give you a live arrival time you can track before the technician heads your way. For urgent calls, we run 24/7 live phone support, so someone real answers the moment you call, day or night. No voicemail maze, no callback queue.
Do you offer emergency window and door service?
Yes. We handle emergency window and door work around the clock, and calls are answered by a live person at any hour. The situations that count as true emergencies are specific: a break-in where a door or window won’t secure, storm or wind damage that leaves an opening exposed, a door off its track that won’t lock, or glass cracked in a way that could fail further. If you’re in one of those spots, call (682) 281-2168 and we’ll get a technician moving.
How do I book a project, and what happens after?
Booking takes about a minute by phone, and from there the process runs in a straight line:
- Call or book online. A live person confirms the details and gets you on the schedule the same day if we have room.
- Get your written price. We measure on site and lock the number in writing before any work starts.
- Track the arrival. You receive a live arrival time, so you’re not waiting through a four-hour window.
- Watch the work get documented. Our uniformed, background-checked technicians send before-and-after photos as the job progresses.
- Pay from a link. Your digital invoice arrives when the work is done, and the 365-Day Done Right Promise starts the day we finish.
That sequence is what we call The Relay Standard: book in a tap, live arrival time, before-and-after photos, written price, digital invoice.
What areas do you serve?
We serve Los Angeles and the surrounding communities, from the San Fernando Valley down through the South Bay and into the neighborhoods along the 10 and 101. If your project is in our service area, we’ll confirm when you call. We don’t pretend to cover markets we can’t reach on time, because showing up late defeats the whole point of a live arrival time.
Do I need to be home during the installation?
You need to be home at the start so we can walk the openings with you and confirm the scope, and again at the end for the final walkthrough. In between, most homeowners go about their day. Every technician on your job is uniformed and background-checked, so you know exactly who’s walking through your door. We’ll also text photos as work progresses so you can see it without hovering.
How long does a window or door project take?
Most single-window or single-door jobs finish in a few hours. A whole-house window replacement in Los Angeles usually takes one to three days, depending on how many units and how much stucco or trim repair is involved. Doors with sidelights or heavy framing work can run longer. You’ll get a realistic timeline in your written scope, not a vague “sometime next week.”
Products & Services
Do you handle window installation?
Yes, window installation is one of our core services, full-frame and insert. For Los Angeles we carry PGT, CGI, CWS, ES Windows, ECO Window Systems, and Mr-Glass, which means the right U-factor and frame for your house isn’t a compromise. On the coast and in wildfire zones, impact-rated glass (built to resist wind-borne debris without shattering) changes the spec, and we’ll tell you plainly when it’s worth the upgrade and when it isn’t.
Do you handle door installation?
Yes, we install entry doors, patio doors, and interior doors, with Therma-Tru and ViewLux on the shelf for the exterior work. Door installation is where sloppy framing shows up fastest: a door that’s out of square by a quarter inch will drag, leak, and never seal right. We check the opening before we sell you the door, not after.
Do you handle window replacement?
Yes, window replacement is our largest service line. Our Window Replacement in Los Angeles page covers the full scope, from single-unit swaps to whole-house projects with permit handling. Replacement is usually the right call when frames are failing, when you’re fighting street noise, or when the old units are single-pane and your cooling bill shows it.
Do you handle impact windows and doors?
Yes, we install impact-rated windows and doors for Los Angeles homes that need them. Impact-rated glass resists wind-borne debris without shattering, and it also cuts outside noise and UV. In hillside and canyon neighborhoods, the difference between impact-rated and standard glass is meaningful for both safety and insurance. We carry impact options across PGT, CGI, and ES Windows, so you’re not locked into one manufacturer’s spec.
Can you match new windows to my existing style?
Yes, and it matters more than most homeowners expect. Los Angeles has Spanish Colonial, Mid-Century Modern, and Craftsman homes sitting on the same block, and a window that looks right on one looks wrong on the next. We match frame profile, grid pattern, and sightlines (the visible width of the frame around the glass) so new units read as original. You’ll see the spec in writing before you order.
Do you work on historic or older Los Angeles homes?
Yes, we regularly work on pre-war homes in areas like Highland Park, Angelino Heights, and West Adams. Older Los Angeles homes bring two quirks we plan around: original framing that’s rarely square, and stucco that cracks differently than modern assemblies. Much of that stucco is the older three-coat system, which behaves differently than modern one-coat, and how you flash a window against it changes the repair scope. We quote that work upfront instead of discovering it mid-install.
What product lines do you carry?
We carry eight lines: PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux. Having eight means the right window or door for a project is never a compromise, whether that’s a budget-conscious rental refresh or an impact-rated hillside build. We don’t carry brands outside that list, and we don’t sell you a line we can’t service.
Licensing, Trust & Guarantees
Are you licensed and insured?
Yes. Juniper Windows & Doors is properly licensed and carries insurance for the work we perform, and we’ll show documentation on request before a job starts. We’ve been installing windows and doors since 2001 as part of the Relay Home Co. family, and every location is independently owned and operated under The Relay Visibility Guarantee, not a national chain.
Do you guarantee your work?
Yes. Every completed installation is covered by the 365-Day Done Right Promise: if it isn’t right, we make it right, for a full year after installation, parts and labor, in writing. That’s on top of manufacturer warranties on the product itself. If a covered repair fails, we come back at no charge and no argument.
Who actually shows up at my house?
Uniformed, background-checked technicians show up, and you’ll know they’re coming because you’ll have a live arrival time to track. The person at your door is the same person in the photos you receive. Nobody subcontracts your job out to a crew you’ve never been told about.
Can I see proof of the work when it’s done?
Yes. Before-and-after photos are part of every job, not a courtesy we offer when asked. You’ll also get a digital invoice you can pay from a link and a written record of what was installed. If a warranty question comes up months later, the photos and the invoice are your paper trail.
What happens if something goes wrong after installation?
Call us and we’ll schedule a visit. Minor adjustments like door alignment or hardware tuning after a few weeks of settling are common and quick to resolve. Larger issues fall under the 365-Day Done Right Promise and the free second-visit guarantee. Because we’ve been doing this since 2001, we’re still here when that call comes, which is the part a fly-by-night installer can’t promise.
Are you a franchise or a national chain?
We’re neither. Each Juniper Windows & Doors location is independently owned and operated under The Relay Visibility Guarantee, and Juniper is part of the Relay Home Co. family, which has more than two decades of installations behind the brand. The name fits what we sell: juniper is a hardy evergreen built to handle sun, wind, and cold, which is roughly what we ask of every window and door we install.
Why Homeowners Choose Juniper
What makes Juniper different from other Los Angeles window companies?
Two things, and you can hold us to both: a written price before any work starts, and the 365-Day Done Right Promise. Everything else flows from those. Live phone answered 24/7. A live arrival time instead of a four-hour window. Before-and-after photos. A digital invoice you pay from a link. Eight product lines so you’re choosing the right window, not the only one available. That’s The Relay Standard, and it’s the reason homeowners in Los Angeles call us back for the next project.
Key Takeaways
- Window replacement in Los Angeles typically runs $650 – $1,600 per unit installed; doors run $1,200 – $4,500 depending on type.
- Estimates are free, and every job gets a written price before any work starts.
- Live phone support is available 24/7, including emergency window and door calls.
- Every installation is covered by the 365-Day Done Right Promise, parts and labor, in writing.
- We carry PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux.
Ready to Get a Real Number?
The fastest way to know what your project costs is to call and ask. We’ll send a technician, measure your openings, and hand you a written price before anything starts. Call (682) 281-2168 for a free estimate; someone real picks up, every time.
Have a question we didn’t cover? Call Juniper Windows & Doors at (682) 281-2168.
Written by Sean Mackey, Owner at Juniper Windows & Doors, serving Los Angeles since 2001.